FAQs

Q. Where do we deliver to?
A. We deliver to any place within the mainland U.K. Even the highlands of Scotland.

Q. How much is the delivery charge?
A. For food We offer free delivery on orders over £155. Spend under £155 and the delivery charge is £7.95.
      For BBQ's and accessories the price varies, and is shown on each relevant item. Some items, such as our smokers and planks are posted free of charge.

Q. Do you do nextday delivery?
A. Yes. If you order before 10.00 am we can deliver the very next day (we cannot offer this service on orders taken on Friday, Saturday and Sunday). If you order after this time it will arrive the day after the following day. Any orders placed after 10.00 am on Thursday, Friday, Saturday and Sunday will arrive the following Tuesday.
All smoking planks and BBQ accessories are posted via 1st class, standard parcel service or courier service and some are free of any postage or packaging charge. Others have postage charge shown.

Q. What time will the delivery be?
A. For food it will arrive anytime between 8.00 am and 5.30 pm.
For BBQ's and other accessories it can vary depending on which item is ordered
Q. What if I am out?
A. If you are going to be out, please make sure you advise us to drop the delivery at a neighbours. You can have the delivery at your place of work if you like. Please make sure that the food is placed into the freezer or fridge upon its delivery. If the parcel is not received by anybody, the delivery person will take it away and the food will perish. We cannot be held responsible for this, so please make sure you have somebody to receive the delivery.

Q. How do I order fresh fish?
A. Please telephone us (go to contact us page) and we can discuss your needs.

Q. Is frozen as good as fresh?
A. Yes, if it is done properly and at the right time. There are many benefits to frozen seafood, fish and meats. It locks in the freshness and you will have a superior product that will be many times better than some so called 'fresh' produce. Please assume our products are frozen unless otherwise described.

Q. How do I de-frost the food?
A. Simply leave it overnight in your fridge, on a plate, and it should de-frost by the next day. The food may have de-frosted or just started to de-frost by the time it has reached you. If it has de-frosted it will have a normal shelf life from here on (keep refrigearated), slightly extended due to vacuum packaging.